Refund & Cancellation Policy

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Refund & Cancellation Policy

The carrier and driver are jointly and separately authorized to operate and transport his/her or their motor vehicle between its pickup location and the destination set forth on the auto transport order contract.

Trucking damage claims are covered by the carrier from $100,000 up to $250,000 cargo insurance per load, and a minimum of $750,000 in public liability and property damage. All claims must be noted and signed for at the time of delivery, and submitted in writing within 15 days of delivery.

Luggage and personal property must be confined to the trunk, with no heavy articles, and not to exceed 100 lbs. The carrier is not liable for damage caused to the vehicle from excessive or improper loading of personal items.

Vehicles must be tendered to the carrier in good running condition with no more than a half tank of fuel. The carrier will not be liable for damage caused by leaking fluids, freezing, exhaust systems, or antennas not tied down. Any claim for loss or damage must be noted and signed on the condition report at the time of delivery.

If a carrier is sent out and the vehicle is not ready as indicated by the shipper, there will be an additional $75.00 rescheduling fee. NSLA Carship must be notified if the shipper is unavailable for pickup or delivery. The shipper must have an alternate representative take his/her place as the shipper. If the vehicle becomes unavailable during a scheduled pickup window after an order has been placed, NSLA Carship reserves the right to cancel the order with no refund.

NSLA Carship agrees to provide a carrier to transport your vehicle as promptly as possible in accordance with your instructions but cannot guarantee pickup or delivery on a specified date. An administration fee of $200 will be charged for orders canceled prior to one week after the requested available pickup date. NSLA Carship does not agree to pay for your rental of a vehicle, nor shall it be liable for failure of mechanical or operating parts of your vehicle.

A $150.00 non-operational fee will be charged for all non-running vehicles. This will be included in the final quote received from NSLA Carship. If the vehicle becomes non-operational during transport, this fee will be applied to the original quote.

The shipper warrants that he/she will pay the price quoted due to NSLA Carship for delivered vehicles and will not seek to charge back a credit card. This agreement and any shipment hereunder are subject to all terms and conditions of the carrier’s tariff and the uniform straight bill of lading, copies of which are available at the office of the carrier. This supersedes all prior written or oral representation of NSLA Carship and constitutes the entire agreement between the shipper and NSLA Carship and may not be changed except in writing signed by an officer of NSLA Carship. NSLA Carship has the authorization to cancel the order at any time.

The client agrees not to contract any other broker or carrier during the respective time which corresponds with their shipping option. Any client found working with another broker or carrier during this period is subject to a non-refundable deposit fee.